The Final Click
24000 Highway 7
Suite 201
Excelsior, MN 55331

Contact Numbers
Toll Free: 1-800-329-6506
Toll Free Fax: 1-888-492-4301
Phone: 952-470-8181

General Ordering Information

Do I need to create an account?

You only need to create an account if you would like to place an order.
Once you are ready to place an order, you will be prompted to enter your billing and shipping address. Your online account is secure and will NOT retain your credit card information. You can login to your account to see you order status.  We will email you your tracking information as it becomes available.

Do you collect sales tax for my state?

We only collect sales tax in the state of Minnesota.

Reseller & Tax Exempt Organizations (Applicable to MN Only)

If you are a reseller or your organization is tax exempt please fax a copy of your exemption certificate to 1-888-492-4301 attention customer service prior to you order shipping and we will remove any taxes that have been applied.

What are my payment choices?
Visa/Mastercard/Amex/Discover

Debit Cards with a Visa or Mastercard Logo
PayPal
Google Checkout
Cashier Check/Money Order (in advance of shipping)
Personal Check (in advance of shipping) Please allow approximately 5 business days for check clearance.
Wire Transfer - Please call or email (service@thefinalclick.com) for details.

Can you ship to an address other than my billing address?
Yes, we are able to ship to an address other than your billing address. However, in some cases we may require you to add the shipping address to your credit card as an "authorized" shipping address. This is done on a case by case basis by our credit department. You will be notified promptly following completion of your order if this needs to be done. It is mutually beneficial for us to reduce fraudulent purchases. Please accept our apologies in advance for any inconvenience this may cause. We actively pursue ALL attempted fraudulent activity up to and including contacting the local authorities to apprehend criminals at the point of delivery.

Do you offer volume discounts?
Yes, we do offer volume discounts when applicable. Discounts will be based upon several factors including quantity of units, shipping destination etc...Please give our sales department a call at 800-329-6506 for specific information on the product you need.

Do you match competitor's prices?
We do our best to advertise the most competitive prices. If you see a lower price please give us a call and we will do our best to meet or beat the price. Please keep in mind that almost all of our products have free shipping. Don't be fooled by other companies that advertise a low price only to make up for it on the shipping. If the site you’re looking at doesn't offer a freight calculator prior to check-out then move on to a more reputable site that give you total delivered price prior to clicking the check-out button.

How long will it take before it ships?
Many items ship the same day as long as the order is placed by 3:00 pm CST, however in some cases it may take a day to clear credit. The Final Click will do it's very best to ensure the quickest possible processing of every order. Some products may take as long as 5 business days. Please contact us if you need your product by a specific day as we can generally accommodate your request. You may experience delays if there are any problems with the processing or verification of your billing address or credit card information.

How do I check status on my order?
For your convenience, The Final Click will automatically add email information regarding the status of your order.  These updates will be placed in the “Order Comments” of your order. You may also obtain any updates by logging into you your account directly through our web site.

If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our processing department at sevice@thefinalclick.com

What if my product is on back order?
Unless the product specifically identifies a back-order situation all items are available for shipping in 1-3 business days. Each product has an "Availability" notification stating the standard lead time before shipping. If this lead time does not meet your needs please give us a call and we will provide you with the best delivery time utilizing air shipping and a decreased lead/production time.

How can I change an order?

You may request a change to your order, provided your order has not already been shipped. Because we try and process and ship your order as quickly as possible a change may not always be possible. Please call or email us your changes including you order number to service department at service@thefinalclick.com. We will do our very best to accommodate your request.

How can I cancel an order?
You may request a cancellation of your order, provided your order has not already been shipped. Please send your cancellation request and order number to service@thefinalclick.com or call 1-800-329-6506 to request a cancellation of your order. If your order has already been shipped your order cannot be cancelled.  Please refer to the “Return” procedures for additional information. You will need to contact our Customer Service department and obtain a Return Authorization Number. Do not refuse your order when it arrives. Any return without this number will be refused.

Shipping Information

How do I get a tracking number?

You do not need to do anything! The Final Click will automatically send your tracking numbers via e-mail once your order has shipped.

Transit Times

Transit times vary based on the product. But in general you should expect a 3-4 day transit time for shipments going to the west coast, 3 day transit to the east and southeast and 1-3 days for the mid-west. We do offer air shipping on most of our products. If an air option is posted on the product you are interested in purchasing please give us a call and we can inform you of the options available.

How do I check shipping charges?
We offer FREE SHIPPING within the Continental United Sates on most of our products. In very rare cases some of the items on our site do have a handling surcharge associated with them as they are considered over-sized by our freight carriers. We will contact you directly following your order if this should apply to the product your purchasing to confirm the additional fee before proceeding with the order.

International Shipping

Yes, we do ship many of our products internationally. We accept wire transfer and credit cards (at our sole discretion) as the method of payment. You will be contacted with the additional freight charge to your address prior to processing your order. We insure all international shipment for the value of the product, which will be included in your freight price.

I forgot my password

If you forgot your login just click on “My Account” tab at the top of the page. Enter the email address associated with your account and we will email a reset link.  As an alternative please call us at 1-800-329-6506 and we can reset your password.  Please note that NO credit card information is ever retained on your account.  Only name, address and contact information.

Government and Educational Sales

We accept the following online payment methods?

Visa/Mastercard/Amex/Discover

All debit cards with a Visa or Mastercard Logo

PayPal

Google Checkout

Can you ship to an address other than my billing address?

Yes. We understand that personal credit and debits cards are sometimes used for school purchases.  No additional action is required as long as the shipment is being sent to a verifiable school location.

Do we qualify for Net Terms?

Here is a list of customers that are automatically granted Net 30 Day terms. NO credit application is required.

Federal Government Agencies and Departments

State and Local Government Agencies

All Public Schools K-12

All State Universities and Colleges

Private Colleges and Schools K-12 (no credit application required but Purchase Orders will be reviewed by our credit department for acceptance)

Fortune 1000 Companies

NASDQ, NYSE and AMEX Listed Companies (no credit application required but Purchase Orders will be reviewed by our credit department for acceptance)

How do I get a written quote?

Please give us a call or send an email to sales@thefinalclick.com and we would be happy to provide you with a detailed written quote and product specifications for the products that you require.

Government and Educational Discounts

Whenever possible we will try and provide additional discounts over and above are already low prices.  Not all of our manufacturers provide for additional discounts to educational and government institutions but many do.  Many times discount levels and or special prices can be applied for based on the quantity of items you’re looking to purchase.  Sometimes we can get additional pricing concessions from a manufacturer based quantities as low as 5-10 pieces.  Also, even if you are not able to purchase a larger quantity right now but will have an ongoing need for products over a period of time we can apply special pricing.  Please give us a call and we would be happy to provide you with a written quote on the products you need.

How do I place an order with a Purchase Order?

Online Method

1. Add you products to the Cart

2. Click “Proceed to Checkout”

3. Enter the billing address and shipping address information

4. In the “Choose Payment Method” section select the “Purchase Orders”

5. Enter your purchase order number in the box provided

6. Click the “Checkout” to complete your order

7. To complete your order we will need a copy of the Purchase Order emailed, faxed or mailed to us prior to shipping your order.

On the Phone
1. Please give us a call at 1-800-329-6506 and we can create an order over the phone and email you an order confirmation.
2. To complete your order we will need a copy of the Purchase Order emailed, faxed or mailed to us prior to shipping your order.

The Final Click Fax Number: 1-888-492-4301 (please reference The Final Click order number on the cover or PO)
Email: orders@thefinalclick.com (please reference The Final Click order number in the subject line)

Mailing Address:

The Final Click

24000 Highway 7

Suite 201

Excelsior, MN 55331

Attention: Educational Sales

Please be sure the following information is provided in your Purchase Order:

Billing Address

Shipping Address
            Attention to Names

*Email Address (optional)

*If you would like an email confirmation and tracking number please include an email address.  As per our privacy policy email addresses are held in strict confidence and only used for the purpose of communicating with you regarding your order.

Corporate Purchases

We accept the following online credit card payment methods?

Visa/Mastercard/Amex/Discover

All debit cards with a Visa or Mastercard Logo

PayPal

Google Checkout

Can you ship to an address other than my billing address?

Yes. We understand that personal credit and debits cards are sometimes used business purchases.  No additional action is required as long as the shipment is being sent to a established business location.

Do we qualify for Net Terms?

Here is a list of customers that are automatically granted Net 30 Day terms. NO credit application is required.

Fortune 1000 Companies

NASDQ, NYSE and AMEX Listed Companies (no credit application required but Purchase Orders will be reviewed by our credit department for acceptance)

How do I place an order with a Purchase Order?

Online Method

1. Add you products to the Cart

2. Click “Proceed to Checkout”

3. Enter the billing address and shipping address information

4. In the “Choose Payment Method” section select the “Purchase Orders”

5. Enter your purchase order number in the box provided

6. Click the “Checkout” to complete your order

7. To complete your order we will need a copy of the Purchase Order emailed, faxed or mailed to us prior to shipping your order.

On the Phone
1. Please give us a call at 1-800-329-6506 and we can create an order over the phone and email you an order confirmation.
2. To complete your order we will need a copy of the Purchase Order emailed, faxed or mailed to us prior to shipping your order.

The Final Click Fax Number: 1-888-492-4301 (please reference The Final Click order number on the cover or PO)
Email: orders@thefinalclick.com (please reference The Final Click order number in the subject line)

Our Mailing Address:

The Final Click

24000 Highway 7

Suite 201

Excelsior, MN 55331

Attention: Corporate Sales

Please be sure the following information is provided in your Purchase Order:

Billing Address

Shipping Address
            Attention to Names for both Billing and Shipping Address (if applicable)

*Email Address (optional)

*If you would like an email confirmation and tracking number please include an email address.  As per our privacy policy email addresses are held in strict confidence and only used for the purpose of communicating with you regarding your order.

Additional Discounts

Many times discount levels and or special prices can be applied for based on the quantity of items you’re looking to purchase.  Sometimes we can get additional pricing concessions from a manufacturer based quantities as low as 5-10 pieces.  Also, even if you are not able to purchase a larger quantity right now but will have an ongoing need for products over a period of time we can apply special pricing.  Please give us a call and we would be happy to provide you with a written quote on the needed products.

How do I get a written quote?

Please give us a call or send an email to sales@thefinalclick.com and we would be happy to provide you with a detailed written quote and product specifications for the products that you require.

Returns Procedures

How do I return my products to The Final Click?
All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.

In order to get an RMA number you will need to send us and email at : service@thefinalclick.com Please include your order number and current contact information.

Please note that returns of non-defective products may be subject to a restocking fee between 5% - 25%. It is our goal to help you understand the products you are purchasing and avoid returns and waist full restocking fees. These fees are charged by the manufacturer and we do not benefit in any way from these fees.

If you have any questions regarding suitability of a product for your needs please call or email us in advance so we can verify product specifications and suitability for your particular needs. Of course, if we make a mistake regarding compatibility of a product, all restocking and return fees will be waived. When placing an order online please enter the manufacturer and model of the product you would like us to verify in the “Orders Notes” section of your order. We will verify compatibility and confirm via email.

All returns must be delivered to us within approximately 30 days from the date the product was received.

While we offer free shipping on most of our products there is a non-refundable shipping cost that will be deducted upon return of a product. This amount will be identified in your return authorization email.  If you would like to identify this amount prior to placing your order please call or email service@thefinalclick.com and we would be happy to provide this information.

Returns must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided.  Please insure your shipment.

Allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.

Please note that custom made products from Sound-Craft and Amplivox cannot be returned for credit.

My product arrived defective or damaged?
All defective products may be returned within 30 days from date delivered for a replacement or credit. If it has been longer than 30 days from date the products was been delivered and product turns out to be defective, please contact us and we will arrange a warranty replacement or repair.

• Unfortunately after 30 days from date delivered we can no longer accept a product for return even if factory sealed.
• Please open inspect your product upon receipt. Any shipping damage must be communicated to us as soon as possible. If your item is damaged we will issue an RMA number as well as a call tag to bring the product back at our cost. You are not responsible for ANY fees on damaged goods. We will ship a new product in advance of the return on damaged shipments.
• If a refund is requested instead of the replacement, we can refund you the cost of the item but not the shipping original charges.
• If part of a product is defective and you have received and RMA from us, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

Please note:

A damaged product is a product that has physically been damaged during transit. The box is damaged and the product inside is damaged. If there is visible signs of damage to your shipment please refuse delivery and then contact us for a replacement.

A defective product is a product that arrived in good order, but fails to operate as the manufacturer intended it to function once installed.

Security/Privacy Policies

Is your web site secure?

The Final Click uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number that passes between you and The Final Click. We employ the latest 128-bit encryption technology in all areas of the site that requires you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on The Final Click web site is perfectly safe.

However if you're just not comfortable placing your order online please feel free to call our sales at 800-329-6506 and place it over the phone.

What is your privacy policy?

At The Final Click we value our customers and their privacy. All personal information is used to ensure efficient processing of your order. Your private information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless we are legally required to do so.

Additional Privacy Terms
The Final Click has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for  TheFinalClick.com.  Any changes or updates to our privacy practices will be updated through our website.

Account Information
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings; during the registration process.

Links/3rd Parties
Our site may contain links to other sites. The Final Click is not responsible for the privacy practices or the content of such Web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry by GeoTrust. While on a secure page, such as our order form, the lock icon on the top or bottom of Web browser will display a “Locked Pad Lock” symbol as opposed to “Un-locked Pad Lock”. To learn more about our security see GeoTrust.

If you have any questions about the security at our web site, please send an email to service@thefinalclick.com

Opt In
Our site provides users the opportunity to opt-in for receiving a newsletter or occasionally other information regarding special. This is an OPT-IN only program. We DO NOT send any emails to you without your prior consent. If you do OPT-IN we will try and provide only significant news and specials. We treat our customers email addresses as confidential information!

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.