Our Contact Information

The Final Click

24000 Highway 7

Suite 201

Shorewood, MN 55331

Fed ID# 37-1479458

Toll Free: 1-800-329-6506

Toll Free Fax: 1-800-329-6506

Phone: 952-470-8181

Customer Account

Do you collect sales tax for my state?

We only collect sales tax in the state of Minnesota.

Do I need to create an account?

You only need to create an account if you would like to place an order.
Once you are ready to place an order, you will be prompted to create an account. Your account is secure and will not contain your credit card information. It will contain your billing, shipping and order tracking information.

How do I update my account?

Login using your user ID and password and follow the appropriate links to update addresses, phone number etc

I forgot my customer ID number?

If you forgot your customer ID number, no problem. You can call us at 1-800-329-6506 or send us an e-mail at service@thefinalclick.com. Please be sure to include the name on your account, e-mail address, and phone number.

Reseller & Tax Exempt Organizations (Applicable to MN Only)

If you are a reseller or your organization is tax exempt please fax a copy of your exemption certificate to 800-329-6506 attention customer service prior to you order shipping and we will remove any taxes that have been applied.

Do we qualify for Net Terms?

Please note that you need to call us if you are planning on paying with a Purchase Order. Purchase orders cannot be processed online. Please fax a hard copy of your purchase order to 800-329-6506.

A signed hard copy of your Purchase Order must accompany all Net Terms orders. Please make sure the following information is contained on your Purchase Order:

Billing address and phone number

Shipping address and phone number

Email address for order confirmation

Private Sector

A. All Fortune 1000 companies are approved for Net 30 day terms with a valid Purchase Order.

B. If you are a publicly traded company you do not need to fill out an application but you are subject to a credit review. Generally, this process will be completed the same day your order is placed.

C. If you are not a publicly traded company you will need to download our credit application and submit it to our credit department. The review process will take from 1-3 days. While we understand that this can be a bit of an inconvenience we will do everything we can to keep the process simple and fast. We want to earn your business!

Government

All Local, State, Federal agencies are approved for Net 30 terms. Please fax a copy of your valid Purchase Order to our customer service department for review processing.

Educational Institutions

All public school districts and Universities are approved for Net 30 day terms with submission of a valid Purchase Order. Please fax a copy of your Purchase Order to our Customer Service department for prompt processing.

Security/Privacy Policies

Is your web site secure?

The Final Click uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number that passes between you and The Final Click. We employ the latest 128-bit encryption technology in all areas of the site that requires you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on The Final Click web site is perfectly safe.

However if you're just not comfortable placing your order online please feel free to call our sales at 800-329-6506 and place it over the phone.

What is your privacy policy?

At The Final Click we value our customers and their privacy. All personal information is used to ensure efficient processing of your order. Your private information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless we are legally required to do so.

Additional Privacy Terms
The Final Click has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website:TheFinalClick.com Any changes or updates to our privacy practices will be updated through our website.

Account Information
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings; during the registration process.

Links/3rd Parties
Our site may contain links to other sites. The Final Click is not responsible for the privacy practices or the content of such Web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing. To learn more about SSL, follow this link http://www.rsasecurity.com/standards/ssl/basics.html.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our web site, please send an e-mail to security@thefinalclick.com.

Opt In
Our site provides users the opportunity to opt-in for receiving a newsletter or occasionaly other information regarding special. This is an OPT-IN only program. We DO NOT send any emails to you without your prior consent. If you do OPT-IN we will try and provide only significant news and specials. We treat our customers email addresses as confidential information!

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Pricing/Ordering

Do you match competitor's prices?
Unfortunately, we do not currently match other competitor's prices. For your convenience, all of our lowest and current available pricing is posted on our web site on a daily basis. Anytime we do receive any special deals or promotions, we automatically post it on our web site for our customers to take advantage of the best possible deal.

Do your prices include manufacturer rebates?
The prices listed on our web site do not include the rebate savings. For your convenience, The Final Click does it's best to advertise any current rebates on our web site. However, any use of these rebates is limited to any terms or conditions as determined, by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly.

Do you offer volume discounts?
Yes, we do offer volume discounts when applicable. Discounts will be based upon several factors including quantity of units, shipping destination etc...Please give our sales department a call at 800-329-6506 for specific information on the product you need.

Do you collect sales tax
Sales tax is only required for orders shipping with our resident state. Therefore, all orders shipping within Minnesota, will be charged the applicable sales tax.

How do I check shipping charges? 
We offer FREE SHIPPING within the Continental United Sates on most of our products. In very rare cases some of the items on our site do have a handling surcharge associated with them as they are considered over-sized by our freight carriers.  We will contact you directly following your order if this should apply to the product your purchasing to confirm the additional fee before proceeding with the order.

What are my payment choices?
The Final Click currently offers the following payment methods:

Visa/Mastercard/Amex/Discover

Debit Cards with a Visa or Mastercard logo
Prepaid Cashier Check/Money Order
Prepaid Personal Check -Please allow approximately 5-10 business days for the check to clear.
Wire Transfer - Please contact The Final Click for account information.

Unfortunately, we do not currently offer COD delivery, we do apologize.

Order Status

How do I check status on my order?
For your convenience, The Final Click will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site. Click on the following link to check the status of your order: (Please have your order number handy.

If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our processing department at sevice@thefinalclick.com.

How do I get a tracking number?

You do not need to do anything! The Final Click will automatically send your tracking numbers via e-mail once your order has shipped.

If for some reason you have not received a tracking number and your order has indeed shipped, perhaps we do not have your correct e-mail address on file? If so, you can visit your order status directly through our web site. Click on the following link to check the tracking number and confirm your e-mail address (Please have your customer ID or order number ready):

How can I change an order?

You may request a change to your order, provided your order has not already been processed and shipped. Because we try and process your order as quickly as possible a change may not always be possible. Please e-mail your exact changes, invoice number, and customer ID number to our processing department at service@thefinalclick.com or give us a call. We will do our very best to accommodate your request.

How can I cancel an order?
You may request a cancellation of your order, provided your order has not already been processed and shipped. Please send your cancellation request, invoice number, and customer ID number to service@thefinalclick.com or call 800-329-6506. We will do our very best to cancel the order, and will send a confirmation upon cancellation. If your order has already been shipped you will need to contact our Customer Service department and obtain a Return Authorization Number. Do not refuse your order when it arrives. Any return without this number will be refused.

What if my product is on back order?
Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives. No additional shipping fees will be charged.

Your account will only be charged for the portion of the order that ships.

How do I find a product?
The best method is to use the manufacturer's part number and enter it in the search "Box" at the top of our page and click "Go".  Our search engine does not need the exact part number with spaces and hyphens but does need as complete a part number as possble in order to obtain the most accurate results.

It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.

_{Do you ship Internationally?}
Yes we do on some of our products. We accept wire transfer and credit cards as the method of payment and you will be contacted with the additional freight charge to add to your order. We insure all international shipment for the value of the product, which will be included in your freight price.

When do you charge my credit card?
Your credit card will be authorized and or chraged upon receipt of your order. The only exception to this is when one of the items that you order is on back order in which case you will be charged for the entire order in order to reserve your place in the back order queue for that product. 

Do you ship APO/FPO?
Yes. We gladly ship to the men and women serving in the armed forces with an APO or FPO addresses as long as the product your purchasing can be sent via US mail.  Additional charges may apply but we will contact you before we process the order to obtain your approval.  Because of trhe size limitations of the US mail certain items may not be available.  We will notify you via email if this is the case on the product that you ordered.

Can you ship to a different address than my billing?
Yes, we are able to ship to an address other than your billing address. However, we may require an authorization so that we can help cut down on fraudulent use of credit cards. This one step helps us cut down on fraud, keeps our costs down, and enables us to provide our customers with the lowest price possible. The procedure is done strictly to protect consumers, as well as ourselves as a merchant. We realize that this policy may be slightly inconvenient, however it enables us to provide you with the best possible price. We hope you understand our position, and thank you for your cooperation! Here are the authorization procedures that we accept:

Contact your credit card company to have your shipping address added as an authorized shipping address on their records. Please send an e-mail to service@thefinalclick.com, when address is successfully added. Our Customer Service department will then manually verify and process your order.

How long will it take before it ships? 
Many items ship the same day as long as the order is placed by 3:00 pm CST, however in some cases it may take a day to clear credit. The Final Click will do it's very best to ensure the quickest possible processing of every order. Some products may take as long as 5 business days.  Please contact us if you need your product by a specific day as we can generally accomodate your request. You may experience delays if there are any problems with the processing or verification of your billing address or credit card information.

Please keep in mind that we do not process orders on weekends or observed holidays.

How do I return my products to The Final Click?
All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.

In order to get an RMA number you will need to send us and emai at : service@thefinalclick.com Please include your order number and current contact information.

Please note that all non-defective returns are subject up to a 25% restocking fee.

All returns must be delivered to us within 30 days from the date the product was shipped to you. Returns after 30 days will not be accepted. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided.

The package must be sent back to us with a carrier that can provide a tracking number. This is a must for verification purposes.

Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse.

If you request a replacement, we will process and ship your replacement after we have received your returned product. We can only provide replacement for the same manufacturer part number as previously ordered. If you want a different item, we suggest that you request for a store credit.

If you request a store credit, we will provide you with the store credit information via email 5 to 7 business days after we receive the returned product to our warehouse. This store credit email can be utilized by placing your order to our sales staff. This will be treated as a new order; and you will therefore have a new order number.

Opened or tampered-with Software is non-returnable.

Computer systems, notebook systems and handhelds are non-returnable.

Some items are non-returnable and returns of certain products need to be made through the manufacturer directly as dictated to us by the manufacturer. Our RMA team will advise you of the return instructions for your product once we receive your RMA application form.

My product arrived defective?
All defective products may be returned within 30 days from date delivered for a replacement or credit. If it has been longer than 30 days from date the products was been delivered and product turns out to be defective, please contact the manufacturer for their warranty replacement.

• Unfortunately after 30 days from date delivered we can no longer accept a product for return even if factory sealed.
• All shipping related expense in sending back a defective item is always paid for by the customer. You may choose whichever carrier you prefer as long as they can provide a tracking number. However, The Final Click will pay for the total shipping expense in sending a replacement product back to the customer. Ground delivery only.
• If a refund is requested instead of the replacement, we can refund you the cost of the item but not the shipping charges.
• If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

My package was damaged during transit?
If your package arrived damaged and the shipping company caused it, please refuse the delivery of the package so that it will be returned to us. Please then advise us immediately that you have refused the package. Please email service@thefinalclick.com with your original order number after you have refused the package.

• If you were unable to refuse the delivery, please call the courier company that delivered you the package and ask them to pick up the damage package. Make sure you get a receipt for the pickup. Advise us via email service@thefinalclick.com and provide us with your original order number.
• When you advise us via email of the damage package, please indicate if you want immediate replacement or refund.
• For replacement, we can only send you a replacement once the courier company has picked up the damage product.
• For refund, we will refund your credit card with the full cost of the item after 10 to 14 business days upon receipt by our warehouse.

Please note:

A damaged product is a product that has physically been damaged during transit. The box is damaged and the product inside is damaged.