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Home>Terms and Conditions

Policies, Terms and Conditions:

Our Contact Information

The Final Click
7605 Equitable Drive
Suite B
Eden Prairie, MN 55344

Contact Numbers
Toll Free: 1-800-329-6506
Toll Free Fax: 1-888-492-4301
Phone: 952-470-8181


Fed ID# 37-1479458


Toll Free: 1-800-329-6506

Toll Free Fax: 1-888-492-4301

Phone: 1-952-470-8181


Customer Account


Do you collect sales tax for my state?

We only collect sales tax in the state of Minnesota.


Do I need to create an account?

You only need to create an account if you would like to place an order.
Once you are ready to place an order, you will be prompted to create an account.Your account is secure and will not contain your credit card information.It will contain your billing, shipping and order tracking information.

 

How do I update my account?

Login using your user ID and password and follow the appropriate links to update addresses, phone number etc


I forgot my customer ID number?

If you forgot your customer ID number, no problem. You can call us at 1-800-329-6506 or send us an e-mail at service@thefinalclick.com. Please be sure to include the name on your account, e-mail address, and phone number.


Reseller & Tax Exempt Organizations (Applicable to MN Only)

If you are a reseller or your organization is tax exempt please fax a copy of your exemption certificate to 888-492-4301 attention customer service prior to you order shipping and we will remove any taxes that have been applied.


Do we qualify for Net Terms?

Here is a list of customers that are automatically granted Net terms without completing a credit application:


Federal Government Agencies and Departments

State and Local Government Agencies

All Public Schools K-12

All State Universities and Colleges

Private Colleges and Schools K-12 (no credit application required but Purchase Orders will be reviewed by our credit department for acceptance)

Fortune 1000 Companies

NASDQ, NYSE and AMEX Listed Companies (no credit application required but Purchase Orders will be reviewed by our credit department for acceptance)


Ordering with a "Purchase Order" Instructions

1. Select your products as normal

2. Click Checkout

3. Enter the billing and shipping information

4. In the payment section at the bottom of the checkout page select the "radio button" for Purchase Orders.

5 Enter your purchase order number in the box provided

6. Please email or fax a copy of your purchase order to 888-492-4301, or email it to service@thefinalclick.com and please reference your order number in the subject line.


Please make sure the following information is contained on your Purchase Order:

Billing Address

Shipping Address

Email address (these are held in strict confidence and not shared or used for any other purpose other than to contact you regarding this specific order)


Security/Privacy Policies


Is your web site secure?

The Final Click uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number that passes between you and The Final Click. We employ the latest 128-bit encryption technology in all areas of the site that requires you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on The Final Click web site is perfectly safe.

However if you're just not comfortable placing your order online please feel free to call our sales at 800-329-6506 and place it over the phone.


What is your privacy policy?

At The Final Click we value our customers and their privacy. All personal information is used to ensure efficient processing of your order. Your private information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless we are legally required to do so.

Additional Privacy Terms
The Final Click has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website:TheFinalClick.comAny changes or updates to our privacy practices will be updated through our website.

Account Information
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings; during the registration process.

Links/3rd Parties
Our site may contain links to other sites. The Final Click is not responsible for the privacy practices or the content of such Web sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing. To learn more about SSL, follow this link http://www.rsasecurity.com/standards/ssl/basics.html.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our web site, please send an e-mail to security@thefinalclick.com.

Opt In
Our site provides users the opportunity to opt-in for receiving a newsletter or occasionaly other information regarding special. This is an OPT-IN only program. We DO NOT send any emails to you without your prior consent. If you do OPT-IN we will try and provide only significant news and specials. We treat our customers email addresses as confidential information!

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Pricing/Ordering


Do you match competitor's prices?
We do our best to advertise the most competitive prices. If you see a lower price please give us a call and we will do our best to meet or beat the price. Please keep in mind that almost all of our products have free shipping. Don't be fooled by other companies that advertise a low price only to make up for it on the shipping. If the site your looking at doesn't offer a freight calculator prior to check-out then move on to a more reputable site that give you total delivered price prior to clicking the check-out button.

 

Do you offer volume discounts?
Yes, we do offer volume discounts when applicable. Discounts will be based upon several factors including quantity of units, shipping destination etc...Please give our sales department a call at 800-329-6506 for specific information on the product you need.


Do you collect sales tax
Sales tax is only required for orders shipping with our resident state which is Minnesota. Therefore, all orders shipping within Minnesota, will be charged the applicable sales tax unless you are a tax exempt organization.

 

How do I check shipping charges?
We offer FREE SHIPPING within the Continental United Sates on most of our products. In very rare cases some of the items on our site do have a handling surcharge associated with them as they are considered over-sized by our freight carriers. We will contact you directly following your order if this should apply to the product your purchasing to confirm the additional fee before proceeding with the order.

 

What are my payment choices?
The Final Click currently offers the following payment methods:

Visa/Mastercard/Amex/Discover

Debit Cards with a Visa or Mastercard logo
Prepaid Cashier Check/Money Order
Prepaid Personal Check -Please allow approximately 5-10 business days for the check to clear.
Wire Transfer - Please contact The Final Click for account information.

Unfortunately, we do not currently offer COD delivery, we do apologize.

Order Status

How do I check status on my order?
For your convenience, The Final Click will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site. Click on the following link to check the status of your order: (Please have your order number handy.

If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our processing department at sevice@thefinalclick.com.

How do I get a tracking number?

You do not need to do anything! The Final Click will automatically send your tracking numbers via e-mail once your order has shipped.

If for some reason you have not received a tracking number and your order has indeed shipped, perhaps we do not have your correct e-mail address on file? If so, you can visit your order status directly through our web site. Click on the following link to check the tracking number and confirm your e-mail address (Please have your customer ID or order number ready):


How can I change an order?

You may request a change to your order, provided your order has not already been processed and shipped. Because we try and process your order as quickly as possible a change may not always be possible. Please e-mail your exact changes, invoice number, and customer ID number to our processing department at service@thefinalclick.com or give us a call. We will do our very best to accommodate your request.


How can I cancel an order?
You may request a cancellation of your order, provided your order has not already been processed and shipped. Please send your cancellation request, invoice number, and customer ID number to service@thefinalclick.com or call 800-329-6506. We will do our very best to cancel the order, and will send a confirmation upon cancellation. If your order has already been shipped you will need to contact our Customer Service department and obtain a Return Authorization Number.Do not refuse your order when it arrives. Any return without this number will be refused.


What if my product is on back order?
Unless the product specifically identifies a back-order situation all items are available for shipping. Each product has an "Availability" notification stating the standard lead time before shipping. If this lead time does not meet you needs please give us a call and we will provide you with the best delivery time utilizing air shipping and a decreased lead time.


Transit Times

Transit times vary based on the product. But in general you should expect a 3-4 day transit time for shipments going to the west coast, 3 day transit to the east and southeast and 1-3 days for the midwest. We do offer air shipping on most of our products. If an air option is posted on the product you are interested in purchasing please give us a call and we can inform you of the options available.


How do I find a product?
The best method is to use the manufacturer's part number and enter it in the search "Box" at the top of our page and click "Go". Our search engine does not need the exact part number with spaces and hyphens but does need as complete a part number as possble in order to obtain the most accurate results.

It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.

Do you ship Internationally?
Yes, we do ship many of our products internationally. We accept wire transfer and credit cards (at our sole discretion) as the method of payment. You will be contacted with the additional freight charge to your address prior to processing your order. We insure all international shipment for the value of the product, which will be included in your freight price.

When do you charge my credit card?
Your credit card will be authorized and or charged upon receipt of your order depending on the lead time of the product. The only exception to this is when your product is on backorder. In these cases you will be charged once the product is available for shipping.


Can you ship to a different address than my billing?
Yes, we are able to ship to an address other than your billing address. However, in some cases we may require you to add the shipping address to your credit card as an "authorized" shipping address. This is done on a case by case basis by our credit department. You will be notified promptly following completion of your order if this needs to be done. It is mutually beneficial for us to reduce fraudulent purchases. Please accept our apologies in advance for any inconvenience this may cause. We actively pursue ALL attempted fraudulent activity up to and including contacting the local authorities to apprehend criminals at the point of delivery.


How long will it take before it ships?
Many items ship the same day as long as the order is placed by 3:00 pm CST, however in some cases it may take a day to clear credit.The Final Click will do it's very best to ensure the quickest possible processing of every order. Some products may take as long as 5 business days. Please contact us if you need your product by a specific day as we can generally accomodate your request. You may experience delays if there are any problems with the processing or verification of your billing address or credit card information.

Please keep in mind that we do not process orders on weekends or observed holidays.


How do I return my products to The Final Click?

All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse.

In order to get an RMA number you will need to send us and email at : service@thefinalclick.com Please include your order number and current contact information.

Please note that all non-defective returns are subject up to a 25% restocking fee. Restocking fees vary by manufacturer so, please call us in advance of your order and we can identify the restocking fee, if any, on the product you are ordering. If you have any questions regarding suitability of a product for your needs please call us in advance so, that we can verify product specifications and suitability. If we make a mistake we will of course will waive the restocking fee.


All returns must be delivered to us within approximately 30 days from the date the product was shipped to you.


While we offer free shipping on most of our products there is a shipping cost that we incur that will be deducted upon return of a product. This dollar amount will be identified in your RMA email or give us a call and we can let you know what the deduction is prior to issuing and RMA.


Items must be in its original packaging, in new condition with all warranty cards, manuals and accessories that were provided.


The package must be sent back to us with a carrier that can provide a tracking number such as UPS or Fed Ex.


Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.


Please note that custom made products from Sound-Craft and Amplivox cannot be returned for credit. 


My product arrived defective or damaged?
All defective products may be returned within 30 days from date delivered for a replacement or credit. If it has been longer than 30 days from date the products was been delivered and product turns out to be defective, please contact us and we will arrange a warranty replacement or repair.

  • Unfortunately after 30 days from date delivered we can no longer accept a product for return even if factory sealed.
  • Please open inspect your product upon receipt. Any shipping damage must be communicated to us as soon as possible. If your item is damaged we will issue an RMA number as well as a call tag to bring the product back at our cost. You are not responsible for ANY fees on damaged goods. We will ship a new product in advance of the return on damaged shipments.
  • If a refund is requested instead of the replacement, we can refund you the cost of the item but not the shipping original charges.
  • If part of a product is defective and you have received and RMA from us, please return the whole product, including all manuals and accessories, in the original packaging. We do not stock all our items in one location and therefore we need to return the entire defective product to the manufacturer for a complete replacement.

Please note:

A damaged product is a product that has physically been damaged during transit. The box is damaged and the product inside is damaged. If there is visible signs of damage to your shipment please refuse delivery and then contact us for a replacement.

A defective product is a product that arrived in good order, but fails to operate as the manufacturer intended it to function once installed.

Errors and Omissions
The Final Click endeavors to ensure that the information on our web site is correct and
up to date but does not accept liability for any error or omissions regarding product specifications and displayed prices.


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*Tax collected in MN only. Check with your local jurisdiction regarding tax due for out of state purchases.
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